Payment Options:

• Paypal
• Visa
• Mastercard
• Discover
• American Express

• Orders for all first time clients may be held pending cardholder address verification.

• Wire transfers are accepted, however, we reserve the right to hold an order pending completion of the transfer.

• All orders must be paid for in full prior to shipping.  COD not accepted.

Sales Tax:

7& sales tax will be added to all Colorado residents.

Shipping:

• We are glad to provide free shipping within the continental United States.  Please call for quote if outside U.S.
• Metal art usually ships within 3 - 5 business days.
• Shipping with USPS, Fed Ex or UPS depending on destination.
• Shipping insurance is included in our quotes - all of our art shipments are insured.  If the package is damaged please photograph immediately.  If the artwork is damaged please photograph and contact our studios immediately.
  
• Shipping costs are not refundable. 
  

International Shipping:

• Custom taxes, duties & VAT charges are not included in the purchase or shipping costs.
• Buyers are advised to contact their country's custom authorities to determine these costs prior to purchasing.
• Please be advised that we cannot control any delays due to international customs. 
  
• Please call our studios at (262) 391-6131 or email:   artisticdesignstudios@gmail.com for a shipping quote.

Receiving Your Art:

Slowly and carefully remove your art and inspect it for any damage.  All claims for damaged items must be made immediately by calling (262) 391-6131 or emailing:  artisticdesignstudios@gmail.com   For Metal Art - please note that slight scratches & small imperfections on the metal surface are part of the inherent process of grinding and creating the art and are not considered damage. 

In the event your package is damaged upon arrival, immediately contact the carrier to inspect the package and to deny acceptance.  Carefully unpack and inspect all items.  Please keep the packaging until you are sure no damage during shipping has occurred.

All original artwork will include a "Certificate of Authenticity"   Please keep with your important records.

• Please be aware that computer monitors differ in how they display colors and that the actual colors of your artwork may look slightly different that those displayed on your computer.  Also, be aware that the lighting will again change the appearance of colors, shadows and highlights.  This is part of the dynamic effect that the etching, lighting, reflectivity and color interplay have on how we see the metal art.

Returns:

• Due to the unique nature of art it may be returned only if defective and for an exchange.  All sales are final.
  
• If the item does not meet our return policy and is accepted for a return due to an unusual circumstance a 15% restocking fee will be charged.  The buyer is also responsible for return shipping, insurance and packaging materials.
• Please contact us immediately upon delivery for store credit or exchange to be considered.
• Shipping costs are not refundable and are the buyers responsibility.
• No returns allowed on any custom ordered artwork.

To return an item, please call our office at (262) 391-6131 or email:  artisticdesignstudios@gmail.com for authorization and to receive an RMA number.  A return authorization number is required prior to any returns.

Once you receive authorization, the returned item must arrive back in our studios within 14 days.  Returned artwork must be packaged with the original materials or similar quality packaging and received back in the same gallery condition.

Care & Maintenance of Metal Art:

All metal art is intended for interior use only.  If your project requires outside placement please contact our studios prior to purchasing.

All fine art should be handled with care to avoid any direct contact with the finished surface.  Do not touch the surface of the art during cleaning or installation.  Fingerprints and skin contains oils that if left on the surface can damage any metal and or clear protective coating.  If the art surface has fingerprint marks use a dampened, soft cotton or microfiber cloth with a small amount of mild hand soap and gently rub marked area.  Immediately thereafter, use a clean and dry, soft microfiber or cotton cloth to dry surface. 

• Never use alcohol, petroleum based cleaners, bleach or abrasive cleaners to clean your art work. 
• Be sure to regularly dust your art with a dry, soft cotton or microfiber cloth to keep it clean.
  

Installation:

• Please use care when handling the metal artwork as the corners and edges can be sharp.
• All artwork comes ready to hang with strong picture wire and hanger hooks.   
• There is no need to frame the art as it is designed to float about 1" from the wall.
• Please use appropriate screws with anchors that are strong enough to securely hold the artwork.
• Anything hung on a wall could potentially become a dangerous falling object.  We are not responsible for any personal injury or property damage due to the falling of art during your handling upon receipt.  Please use care!

Lighting Recommendations:

The metal artwork seen on this website has been photographed under quartz halogen track lighting.  We recommend placing the art under a similar track light or strong light source for best visual effects. 

Metal art is also beautiful when placed close to a window that allows for changing light levels throughout the day.  This change of lighting will create different & changing shadows and reflections on the art.

Please feel free to contact me at anytime at (262) 391-6131 or email:  artisticdesignstudios@gmail.com if you have any other questions. 

Contact Info:

Herb Maczollek

Artistic Design Studios

2223 Pine Street

Pueblo, CO  81004 

Phone:  (262) 391-6131

Email:  www.artisticdesignstudios@gmail.com